A frustrating “customer service” experience recently reminded me of this lovely parody of customer service meets lean principals. If it wasn’t so true, it would be funny.
Getting customers is hard, and getting harder, so when one comes to your door it is for a reason, and the last thing you should be doing is making it hard to open.
About strategyaudit
StrategyAudit is a boutique strategy and marketing consultancy concentrating on the challenges of the medium sized manufacturing businesses that make up the backbone of our economy.
The particular focus is on their strategic and marketing development. as well as the business and operational efficiency improvements necessary for day to day commercial survival.
We not only give advice, we go down "into the weeds" to ensure and enable implementation.
StrategyAudit 