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Monthly Archives: October 2011
Qantas wins the right for some to manage.
The Fair Work Australia decision overnight to order the termination of industrial disputation immediately, rejecting the unions request for a 120 day moratorium on action, is a win for managements right to manage for the long term health of a … Continue reading
Future Leadership skill requirement
The old axiom that there are two certainties in life, death and taxes, has been expanded by a third certainty: change. Should this third certainty have an impact on the nature of leadership in the future? My view, Absolutely!. In … Continue reading
Posted in Communication, Leadership
Tagged communication, Leadership, performance assessment
2 Comments
The cost of quality
What a great phrase to start a debate around the board table, often heated, as most still see the two as a trade-off, the better the quality, the higher the cost. How much better to beat the bean counters at … Continue reading
Posted in Lean, Management, Operations
Tagged lean, Management, Operations, performance assessment
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Momentum and Initiative.
A while ago, when Google+ was first launched, I questioned its value, and by extension, future. The reason for my skepticism, was that an initial look at Google+ led me to the conclusion that the inherent switching costs involved in … Continue reading
Collaboration and Autonomy
Is there a paradox here, or are collaboration and autonomy complementary? On one hand we are seeking to encourage collaboration to engage everyone and maximise chances of optimum thinking to occur, whilst usually discounting the potential for “groupthink”. On the … Continue reading
Posted in Change, Leadership
Tagged change management, collaboration, Leadership, Strategy
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SME’s and Quantitative easing.
It seems to me that the geniuses making economy wide financial decisions around the world, but particularly in the US and Europe are making the same mistake many of my SME clients make. They are failing to distinguish between the … Continue reading
Posted in Management, Personal Rant, Small business
Tagged change management, Management, performance assessment, retailer, SME
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What is, what it should be
Creating a sense of commitment to an outcome is the job of anyone who seeks to lead. Perhaps the most powerful way of achieving this is to build an understanding in an audience of what the current looks like, and … Continue reading
Posted in Change, Communication, Leadership
Tagged Change, change management, communication, Leadership
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Brand building checklists
Building a brand takes time, resources, and determination, but more importantly, insight. Whilst it is impossible to break insight down into a checklist that is useful for all situations, picking the brains of experts is always useful, and provides if … Continue reading
The most important profit centre
Peter Drucker often condensed seemingly complicated concepts into pithy quotes of the blindingly obvious. One I came across the other day is “There is only one profit centre that counts – customers” It seems this statement of the obvious is … Continue reading
Customer churn and the quality of sales
One of my clients is in a pretty difficult spot. Having lost a major contract, simply on price from an offshore based competitive supplier to his supermarket customer, he finds himself in the position where his overheads will eat him … Continue reading
Posted in Change, Customers, Management
Tagged Change, customer, performance assessment, retailer, Sales, SME
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A fine line between flattery and robbery
If imitation is the best form of flattery, domestic FMCG suppliers, the few left, should be very flattered indeed. Any lingering doubts about the pressure being applied to them by the two retail gorillas should be blown away by this … Continue reading
Posted in Management, Marketing, Small business
Tagged Marketing, performance assessment, retailer, Sales
1 Comment
FMCG duopoly under pressure?
It seems that new ACCC chief Rod Sims is getting serious about the reality of the power of the two major supermarket retailers. At the same time, Andrew Reitzer MD of Metcash is giving the ACCC a headache over his … Continue reading
Posted in Customers, Management, Personal Rant, Small business
Tagged customer, Management, negotiation, retailer, Sales
3 Comments
Net Cash Consumption
This is a simple measure I try to foist on all my SME clients, the Monday morning “NCC meeting”. It is just as important to larger businesses, but my clients are mostly SME’s. It involves a meeting of the key … Continue reading
Amplification and social media effectiveness.
Following on from yesterday’s post, on quantifying the value of social media, a couple of further thoughts. Like any activity, it is crucial to undertake activity utilising social media in the context of achieving an objective, a commercial activity of … Continue reading
Posted in Marketing, Social Media
Tagged Marketing, performance assessment, Social Media
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Tools to quantify the value of the web.
Finding ways to quantify the impact of investment on-line has become a real challenge for management. A dollar spent on line is a dollar not available to be spent elsewhere, so the need for a quantitative base from which to … Continue reading
Posted in Marketing, Social Media
Tagged communication, Marketing, performance assessment, Social Media, web stuff
2 Comments
Hamel on Jobs
Of all the eulogising about Apple and Steve Jobs that has been published since his death a couple of days ago, almost predictably, the best one in my humble view comes from Gary Hamel who looks at Apple through his … Continue reading
Easy cost reduction
A while ago I helped a mate move flats. He had only been there about 5 years after becoming a “bachelor” again after his family grew up, but the significant amount of clutter accumulated was unanticipated, and surprising. All sorts … Continue reading
Posted in Change, Lean, Management
Tagged Change, lean, Management, managing yourself
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Innovation by combination
Innovating a business model usually is about finding ways to put elements of a service delivery together differently, these days it is usually also about combining technologies to deliver an outcome that would have been impossible without both the technology … Continue reading
Innovators think differently
Nothing new ever happens when the past is just repeated. When Apple was at the bottom of its life-cycle, when they basically ran out of cash, and survival was improbable, Steve Jobs, just reinstated at the company he founded took … Continue reading
Poor service encourages customer revenge
Dave Winer, one of the earliest bloggers, prolific web publisher, and a key developer of the RSS technology so many of us use daily, has made many pithy statements worth remembering, but I was reminded of one over the weekend … Continue reading
Posted in Communication, Customers, Marketing, Sales
Tagged customer, retailer, Sales, Social Media
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