Monthly Archives: January 2010

One at a time.

Scientific method calls for experimentation where you vary one variable at a time, observe the effect, making further changes only after consideration of the cause and effect relationships in the first experiment are understood. Unfortunately, this is the opposite approach … Continue reading

Posted in Change, Management, OE, Operations | Tagged , , | Leave a comment

The school scorecard.

The Australian Government has finally grasped the nettle and created a web site that is supposed to keep “score” on the performance of Australian schools, much too the chagrin of the rent seekers in the education sector, primarily the teachers … Continue reading

Posted in Change | Tagged , | Leave a comment

Product brief is not a Design brief

Product development is most often a process that in its early stages is dominated by technical considerations after the initial idea is articulated. It is about the dimensions, performance characteristics, functionality, features, technology platform, and so on. Typically the product … Continue reading

Posted in Branding, Innovation, Marketing | Tagged , , | Leave a comment

Art is risk

Good art is never boring, it always “says” something new, irrespective of weather it is a drawing, a poem, a piece of music, a hairstyle, or anything else, it is never safe, predictable, and attractive to everyone. Defenders of the … Continue reading

Posted in Change, Innovation, Leadership | Tagged , , , | Leave a comment

Google does it again.

The Google phone, perhaps “G-phone” is another transformational innovation in this industry driven by the most consistent innovator of the last decade. The standard business model in the mobile phone industry has been to effectively give the phones away in … Continue reading

Posted in Change, Innovation | Tagged , , | Leave a comment

Henry was not the first.

It is generally accepted that Henry Ford was the first to automate production along a line, dramatically increasing productivity and reducing costs as a result. Not the case. There were remarkable instances of mass production much earlier, the most interesting … Continue reading

Posted in Change, OE, Operations | Tagged , , | 1 Comment

Parable of the bungled baggage.

Customers remember the best and the worst. When you absolutely “nail” it, they remember, and when you absolutely “stuff” it, they also remember, but guess which one they remember when you do both. The parable of the bungled baggage, and … Continue reading

Posted in Leadership, Management, Marketing | Tagged , , | Leave a comment