Digital and email marketing is just the C21st version of direct snail-mail. Why is it then that we despair when our email open rates are only 2%, when that is all most direct mail campaigns ever got?
I think we are looking at things from the wrong end of the telescope.
Direct mail, and email campaigns can be hugely successful, we have all seen and heard of those successes, and when you look at them, the reason for the success is nothing tricky, but plain common sense.
The offer was personalised and compelling
The audience was engaged and willing
The communication channel delivered the offer with a minimum of fuss
The offer was easy to access
The creative in the communication was, well, creative and appropriate to the intended audience.
Those unsuccessful campaigns we see seem to concentrate on the above list in reverse order, worrying about the layouts smart photos, intriguing puns, and all the rest of the creative artifices, relegating the value of the offer to a specific audience, and the way that offer is communicated to the bottom of the pile.
Want success with direct mail/e-mail, get the customer to the front of the queue, worry about the rest later.