Websites should be transactional

transaction

Things move on petty quickly.

It is just a few years ago that even ordinary websites had a reasonable chance of being noticed, and communicate something worthwhile. Not now, a site that just offers static information is as relevant as last weeks chip wrapper.

“Content” suddenly became the next big thing, useful information in graphic and video formats, links to other sites, and research reports to the wazoo, all offered in the interests of “engagement” of the reader. Still pretty useful, but the production of content has become so easy, that most of it around is just crap, and it takes effort to sort through it. Research comes from unknown, unqualified sources, video is largely of the result of a kid with a mobile, there is simply so much of it, that no longer does it easily fit the bill.

Social media of various types now fills the role of information, and engagement. Websites are rapidly becoming the business end of the sales process, and as such must be transactional, their relevance as purveyors of information, is rapidly eroding to that of relevance only in the sence of confirming terms of trade.

A website without a capacity to transact is like a fancy car without an engine, nice for enthusiasts to look at, but no good for getting the shopping. 

 

About strategyaudit

StrategyAudit is a boutique strategy and marketing consultancy concentrating on the challenges of the medium sized manufacturing businesses that make up the backbone of our economy. The particular focus is on their strategic and marketing development. as well as the business and operational efficiency improvements necessary for day to day commercial survival. We not only give advice, we go down "into the weeds" to ensure and enable implementation.
This entry was posted in Branding, Customers, Marketing, Sales, Small business, Social Media and tagged , , , , , . Bookmark the permalink.

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