The “welcome quotient”

Social media is a part of the marketing toolbox, an increasingly important one, so why does it so often get shuffled out to the side, assigned to the 20 year old intern, when it can have a profound impact on your customers and market?.

Marketing is all about demand generation, it is a very wide set of activities, behaviors, and  attitudes that build an expectation of brand and pr0oduct performance. It covers  everything from the usual promotional and advertising stuff people think about, to the little things, the cleanliness of the company logoed delivery truck, ( I always recall the shiny red Arnotts vans, to me they are a metaphor for the brand, sadly, there is not even a good photo on the web) to the way the receptionist answers the phone, and many other things. The “welcome quotient” of the brand. 

We do all this stuff in the real world, but ignore much of it in the digital one, simply by ignoring the expectation that visitors want to feel as welcome digitally as they are personally.

Many websites are distinctly unwelcoming, muddled, untidy, hard to navigate and offering little encouragement to engage further. This post by Jay Baer lists 11 reasons people do not engage, and is a great list of the common problems I see, most of which are r4elatively easily addressed.

About strategyaudit

StrategyAudit is a boutique strategy and marketing consultancy concentrating on the challenges of the medium sized manufacturing businesses that make up the backbone of our economy. The particular focus is on their strategic and marketing development. as well as the business and operational efficiency improvements necessary for day to day commercial survival. We not only give advice, we go down "into the weeds" to ensure and enable implementation.
This entry was posted in Branding, Communication, Marketing, Social Media and tagged , , , , , . Bookmark the permalink.

Leave a Reply

Fill in your details below or click an icon to log in: Logo

You are commenting using your account. Log Out /  Change )

Twitter picture

You are commenting using your Twitter account. Log Out /  Change )

Facebook photo

You are commenting using your Facebook account. Log Out /  Change )

Connecting to %s