Common sense it often not common.

The case for employing intelligent people, and letting them get on with their jobs exercising common sense has been made again and again. In this lovely example of the hubris of rules, Safeway in Honolulu ensured they stuffed up by following a voluminous rule book, the substitute for trust in the common sense of your employees.

What damage has this stupidity done to the Safeway brand, and will any amount of advertising about how they care for their customers and their families wipe out the lasting impression forged by the news story of their stupid insensitivity and lack of care.

About strategyaudit

StrategyAudit is a boutique strategy and marketing consultancy concentrating on the challenges of the medium sized manufacturing businesses that make up the backbone of our economy. The particular focus is on their strategic and marketing development. as well as the business and operational efficiency improvements necessary for day to day commercial survival. We not only give advice, we go down "into the weeds" to ensure and enable implementation.
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