Monthly Archives: July 2009

Parallel not sequential.

Supply or Value chains are essentially sequential, one activity logically follows the completion of the one prior, and in streamlining the timing and handover parts of a process, you can build great efficiency. However, great leaps in performance¬† will not … Continue reading

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How do you measure customer profitability?

A vexed question, and managing customer profitability is as fundamental as managing the P&L, but possibly more complicated. It is usually unrealistic to measure the profitability of all customers, but most businesses live by the 80/20 rule, so concentrate on … Continue reading

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